Can you change your opticians

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Do you have an important question about Boots Opticians? If so, our frequently asked questions and answers may help. Never miss out on unique offers.

Following the recent National Lockdown announcement, we can confirm that as an essential service we are open as normal. We have all of the necessary safety measures in place to keep you and our colleagues safe. In line with government advice we can safely see you for routine eye care appointments and we are taking extra precautions to keep you and our colleagues safe and provide the expert care we're known for.

We are open for bookings if you need us, book here or find your store. Eye tests are recommended at least every two years for adults. If you are over 70, or under 16, an eye test is recommended every year. Digital retinal photography allows your optician to take a detailed picture of the back of your eye, helping us to monitor the health of your eyes.

If you come to Boots Opticians for an eye test and we find that you need a prescription, the optometrist will tell you more about your eyesight and will help you decide the best option for you.

If you decide to try contact lenses, you can make an appointment for our free contact lens assessment and trial. Children under 16 are also entitled to NHS vouchers towards the cost of glasses and contact lenses.

In Scotland, eye tests are free for everyone courtesy of the NHS. Please see our page on NHS discounts to find out if you are eligible and how to claim. You can book an appointment online , or call Opening hours are am — 7pm on Monday to Friday, and am — 5pm Saturday to Sunday.

Alternatively, you can visit your local Boots Opticians, which you can find on our store locator. Please contact your local Boots Opticians directly — their phone number is available on our store locator, or you can contact us on You can find the full opening times and address details of your local Boots Opticians on our store locator. Glasses are therefore not available to buy online, but you can browse the wide selection of frames we sell to get an idea of what styles you might like.

Then pop into your local Boots Opticians, where our experienced teams are on hand to help you find your perfect pair. Use our store locator to find your nearest Boots Opticians practice. When you order your glasses at your opticians practice, you will be given a collection appointment. Your glasses will be ready about seven to 10 days after you place your order. In the meantime, if you have any questions about your glasses order, please contact your Boots Opticians practice.

Their phone number can be found at the top of your till receipt, or on our store locator. Please choose option two when you call. We want you to be delighted with your glasses. You can request a copy of your prescription by getting in touch with the Boots Opticians practice where you had your eye check. You'll need to pay the full amount for your glasses when you place the order.

Yes, please ask at your local Boots Opticians for further information. You can also find more details on our NHS discounts page. Yes, you can bring in a prescription, dated within the last two years, from any opticians in order to buy your glasses. Alternatively, you can email contactlenses boots-opticians.

You are legally entitled to a copy of your spectacle prescription and this should be given to you at the end of your eye examination. You can take this information to any optician to get your updated glasses. Carefully keep your copy as you may be charged for another copy should you misplace it. Patients are entitled to see their records, have them explained or have a copy, but there may be charges for these services.

Regulations regarding charges can be found here. Your records may not be required by your new optometrist who will always ask about your medical history, in particular details regarding your eyes and your vision.

The stronger your prescription, the higher the value of your voucher. You should never feel obliged to buy glasses or redeem an optical voucher from the place where you had your eye test. Shop around for the best value and only buy glasses or contact lenses when you're happy with the product and cost. If you're not happy with the service or treatment provided, you have the right to make a complaint.

Wherever possible, complaints should be made directly to the practice as it may be possible to sort out the problem straight away. If you would prefer to talk to someone who is not involved with the practice concerned, you can complain to NHS England.

Find out about the NHS complaints procedure. The OCCS website has more advice for consumers. Your ophthalmic practitioner or optometrist is not required by law to include details of the horizontal distance between your pupils the inter-pupillary distance in your prescription.

The responsibility for ensuring the lenses are properly centred in your frames lies with the person fitting your glasses dispensing optician , and they'll have to do all the measuring. Any provider of glasses, whether shop- or internet-based, should have arrangements in place to be able to satisfy this requirement.

Dispensing opticians fit glasses and contact lenses working from the prescriptions written by an ophthalmic practitioner or ophthalmologist. They also fit and dispense low vision aids such as magnifying glasses or telescopic spectacles.

They do not do eye tests. A dispensing optician can give you advice on types of lenses, such as single-vision or bifocal lenses with 2 distinct optical powers and help you to choose frames and other optical aids. They can also give you advice about wearing and caring for your glasses or contact lenses.

They examine the internal and external structure of your eyes to detect conditions such as glaucoma , macular degeneration and cataracts.